Job Overview:

Working on the front line of operations, the role of Negotiator is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. 

"/> Job Overview:

Working on the front line of operations, the role of Negotiator is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. 

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Negotiator Role Grade: 3 - Sheffield

Reporting to:

Team Manager
 

Job Overview:

Working on the front line of operations, the role of Negotiator is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. 

The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements.
 

Core responsibilities 

  • Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner

  • Review customer accounts to determine and propose the best possible resolution

  • Contact customers via telephone/letter to negotiate on accounts

  • Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately

  • Follow up on payment promises to secure ongoing payment arrangements

  • Update client accounts accurately and concisely

  • Negotiate settlement terms with debtors or appointed third parties as per client mandate

  • Provide a “shadowing” facility to colleagues either new to the business, or new to the Team

  • Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements 

  • Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators

  • Work in partnership with other departments in Bluestone  to meet business objectives

  • Adhere at all times to the principles of Treating Customers Fairly

  • Working in line with Company and legislative requirements in Health, Safety & Welfare for both self and others

 

Skills & Requirements 

Essential

  • Understanding of FCA regulations and DPA principles

  • A team-worker who must be able to build working relationships and interact with colleagues

  • MS Office and/or Google experience

  • Good communication skills

  • Bright and enthusiastic nature

  • Ability to demonstrate a professional approach to all circumstances

  • Good organisational and administrative skills with a proven ability to prioritise tasks

  • Adaptability and flexibility


Desirable

  • Debt Collection Agency experience

  • Experience of working on a telephone dialler

Job offers at Bluestone are subject to satisfactory background checks. Please disclose any adverse history relating to credit or criminal checks when applying for any role. 
 

For Senior Management Function (SMF) roles:

This role is conditional upon:

  • FCA approval for carrying out the relevant SMF(s);

  • The satisfactory clearance of the criminal and credit records check;

  • The firm obtaining satisfactory regulatory reference(s) in respect of the individual’s previous employment;

  • Compliance with any SMCR-related induction obligations and ongoing compliance with the Individual and Senior Manager Conduct rules contained within Chapter 2 of the FCA’s Code of Conduct Handbook; and passing of the firm’s fitness & propriety (F&P) assessment, both at the outset and annually.
     

For Certification Regime roles:

This role is conditional upon:

  • Passing the firm’s fitness & propriety (F&P) assessment (as a precondition to employment for new hires, and thereafter as an ongoing requirement);

  • The firm obtaining satisfactory regulatory reference(s) in respect of the employee’s previous employment (if applicable);

  • Compliance with any SMCR-related induction obligations and ongoing compliance with the Individual Conduct rules contained within Chapter 2 of the FCA’s Code of Conduct Handbook; and

  • The firm issuing the employee with a certificate.

For Conduct Roles

  • Ongoing compliance with the Individual Conduct rules contained within Chapter 2 of the FCA’s Code of Conduct Handbook.

For more information please email People and Places Team talent@bluestone.co.uk

Apply Now!

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The Sheffield Office

Benefits and Rewards

Access to an Employee Assistance Programme

Annual leave purchase scheme (up to 5 days)

Cycle to work scheme

Free fruit, tea and coffee, all day, every day

Membership of an employee share scheme

Performance related bonuses

A salary sacrifice pension scheme

25 days annual leave

Critical illness cover

Life Assurance

Income Protection Policy

Regular, fully-funded, social activities

Season ticket loans for travel

Study support

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