HELPING YOUR CUSTOMERS WITH ADVERSE
Specialist lending in today's world is responsible, affordable and genuinely helps underserved customers that have been let down by mainstream lenders.
There can be no doubt that we've been operating in a disrupted market environment and we've been working hard to get back to what we do best, which is provide great service, high-quality specialist underwriting decisions, and most importantly strong outcomes for our intermediary partners and their customers.
We are currently the highest rated specialist lender for adverse credit cases and were awarded the "Best Adverse Credit Lender" in the latest mortgage lender benchmark H1 2020. 467 brokers shared their feedback about 90 lenders, helping to highlight and explain how lenders are performing. All broker verbatim focused on BDMs, customer service, product range, criteria, flexibility and underwriting is positive, with “Willing to listen” a common thread in the broker verbatim.
We scored particularly high in relationship management and came second when compared to all banks, building societies and specialist lenders. Communication and ease of determining a product were also rated highly which we take huge pride in.